Jaarverslag 2014
Het Contactcenter van de FOD Financiën in cijfers
| Aard van de ontvangen vragen (startdata) |
2005 |
2006 |
2007 |
2008 |
2009 |
2010 |
2011 |
2012 |
2013 |
2014 |
|---|
| Personenbelasting (14.04.2005) |
63.653 |
112.202 |
120.954 |
172.410 |
357.669 |
338.862 |
470.397 |
424.846 |
384.875 |
337.868 |
|---|
| Invordering (14.04.2005) |
7.809 |
32.963 |
37.032 |
44.366 |
62.961 |
59.827 |
77.296 |
99.621 |
124.895 |
176.766 |
|---|
| Voorafbetalingen (01.05.2005) |
28.449 |
48.558 |
44.892 |
46.849 |
47.786 |
42.107 |
42.433 |
34.932 |
35.380 |
36.596 |
|---|
| Verkeersbelasting (25.10.2005) |
84.175 |
403.525 |
277.150 |
323.955 |
350.210 |
363.158 |
472.111 |
300.106 |
208.698 |
83.981 |
|---|
| Registratie en successie (01.06.2006) |
|
1.864 |
44.997 |
14.451 |
13.963 |
12.616 |
11.668 |
11.610 |
12.407 |
21.923 |
|---|
| Btw (01.05.2008) |
|
|
|
14.015 |
53.508 |
50.876 |
48.762 |
48.041 |
54.478 |
74.633 |
|---|
| Vennootschapsbelasting (01.05.2008) |
|
|
|
7.162 |
14.964 |
15.647 |
22.170 |
24.566 |
23.560 |
27.811 |
|---|
| Kadaster (01.01.2009) |
|
|
|
|
8.011 |
9.270 |
9.247 |
8.982 |
12.571 |
16.127 |
|---|
| Alimentatievorderingen (01.03.2010) |
|
|
|
|
|
8.804 |
11.757 |
12.580 |
13.250 |
18.917 |
|---|
| Aanslagbiljet (06.03.2014) |
|
|
|
|
|
|
|
|
|
86.634 |
|---|
| Andere vragen |
39.903 |
63.453 |
49.399 |
63.175 |
79.902 |
105.058 |
89.796 |
85.647 |
89.224 |
123.813 |
|---|
| Totaal telefoon |
223.989 |
662.565 |
574.424 |
686.383 |
988.974 |
1.006.225 |
1.255.637 |
1.050.931 |
959.338 |
1.005.069 |
|---|
| Totaal e-mail (alle materies) |
5.441 |
12.070 |
20.158 |
25.295 |
18.090 |
13.951 |
13.748 |
15.759 |
49.349 |
46.013 |
|---|
| Totaal/jaar |
229.430 |
674.635 |
594.582 |
711.678 |
1.007.064 |
1.020.176 |
1.269.385 |
1.066.690 |
1.008.687 |
1.051.082 |
|---|
| Cumulatief sinds start |
|
904.065 |
1.498.647 |
2.210.325 |
3.217.389 |
4.237.565 |
5.506.950 |
6.573.640 |
7.582.327 |
8.633.409 |
|---|
